ISO 9001 and ISO 45001 essential in the return to hotel business after COVID-19

ISO 9001 and ISO 45001 essential in the hotel industry back in business after COVID-19


Organizations have been greatly affected by the Coronavirus, which has reached multiple countries causing a collapse in their economies. One of the sectors that have suffered from the quarantine established since March 2020 by governments is the hotel sector, both in Mexico and in other countries.

The hotel sector is a fundamental part of our economic growth, since it contributes to a great extent to our GDP (Gross Domestic Product). According to data from the INEGI (National Institute of Statistics and Geography), which is the reason for the high value of its influence in our economy and development.

Mexico is one of the main tourist destinations worldwide due to its infrastructure and tourist attractions. However, with the Coronavirus situation, the growth that was clearly expected for 2020 was halted. Little by little, the Mexican government will reactivate the essential activities until it is able to return to normal activities in hotels and industries involved in tourism.

With the above, the security measures for the activation of the organizations will be stricter in terms of health and quality of service for both employees and customers of the hotels. Therefore, it is important that if your hotel is preparing for the “new normal” that you take the proper precautions and that your staff is fully educated on the mandatory measures that are being taken and will continue to be taken in the future.


One way to begin to enhance the development and increase the quality of the service you provide is to have an international certification, which guarantees that you are following the fundamental and specific bases to offer a professional service with high quality standards.

ISO standards are the ones that establish the structure for your organization to have a management system within the scope you require, this time we will focus on the quality management systems (QMS) and the occupational health and safety management system (OHSMS).

The ISO standards, besides helping to create a system with which the hotel industry can improve its processes, will help you to provide greater reliability both to the Mexican entities that will review the system in order to open the hotel for the return of activities, as well as to your employees, who are essential to meet your objectives, and to the tourists, since they will have the security of staying in your hotel.

hotel sector

Benefits of ISO 9001 and ISO 450001 in the hotel industry

There are several benefits you can get from the quality standard: ISO 9001 and the Occupational Health and Safety standard: ISO 45001, we list some of them below:

Continuous improvement
Compliance with legal requirements
Achievement of your organization’s objectives
Prevention of risks and hazards
Increased process efficiency
Improved customer satisfaction
Cost reduction
Employee satisfaction and empathy with their workplace.

The protocols that will have to be followed will help everyone to be safe and we can revive our economy, with the certification under ISO standards you will be contributing to good practices in a responsible way by applying them from managers, employees and customers.

The reactivation of the hotel industry will be possible by following the necessary regulations to offer quality and safety services. At QAlliance we are fully committed to be part of the changes and growth of your organization by helping you to become ISO 9001 and ISO 45001 certified.

If you want to know more about the standards we handle, check our website and the different sections of each international standard. If you are interested in our services you can contact us and our staff will give you personalized attention.

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