ISO 20000-1 importance in the digital age

ISO 20000-1 importance of this standard in the digitalized age


The ISO 20000-1 standard is linked to what we are currently living, an era of total globalization, a phenomenon that gives us the opportunity to expand our knowledge to our companies nationally and internationally. The pandemic in which we are immersed has forced organizations to develop communication strategies, work, sales, among others, in a virtual way due to the confinement.

Adapting in any situation is not easy, but with the right skills and tactics in place, adapting will be much easier. Most of the strategies that help organizations grow and achieve their goals are digital. More than a trend, digitalization has become a business model and a fundamental part of the growth of organizations.

Digitalization allows you to work more efficiently and opens the door to great challenges and opportunities. Working under a digital context is already a fundamental part in organizations, besides helping to improve the processes you have, it can bring several benefits; here are the main ones:

Simplify processes for your customers and employees
Generate greater interaction and achieve a better experience
Avoid rework
Broaden the range of business opportunities
Secure the information that you could have in the physical system.

Have your system digitized to live in digital thinking mainly in your customers and the growth of your organization.


Every day we live and develop around the digital environment, and it will be so in the future, hence the importance of digitization and care of this. The international standard ISO 20000-1 is the standard that certifies a management system focused on IT (Information Technology) services, although it is not limited to this.

IT in organizations is directed to the use of devices to store records or any type of information whether it is telephony, computer equipment, including the use and development of some hardware and software in function of the organizations, and undoubtedly the use of internet.

The 20000-1 standard is aimed at any type of organization, small, medium or large, the objective is to support organizations to offer a better, effective and resilient service.

The implementation of the IT service management system ensures that you generate and achieve your business objectives; that there is integration between your employees, the processes they carry out and the technology; you will also have indicators and controls to be able to measure your growth and prevent any inconvenience.

Continuous improvement is also one of the main focuses taken into account in all ISO standards, so ISO 2000-1 encourages your organization not to stop its progress, improve its image, productivity and competitive advantage in the market.

ISO 20000-1


ISO 20000-1 is not mandatory for the operation of your organization. However, it ensures that the work you offer is the best and certifying you in this standard will guarantee your customers and partners that the processes you are carrying out are based on a standard with international guidelines.

Nowadays, the evolution of organizations and the demands of customers require you to have this standard in order to have the confidence to require your services or to be able to make an alliance with other companies in the same or different sector.

One of the points that also comes into consideration for the certification of your management system is the greater opportunity it gives you to be able to participate in government tenders, if your company has the certification requested in the bases of the bids you will have an advantage over other competitors.

In QAlliance we know and are aware of the benefits of being certified under ISO standards, if you are interested in having your organization certified in ISO 20000-1 do not hesitate to contact us so we can guide you in your improvement process. You can also find more information on our website about the standards we have.

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