WHY IS SERVICE MANAGEMENT THROUGH ISO/IEC 20000-1 IMPORTANT?
Why is Service Management through ISO/IEC 20000-1 important?
HAVE YOU EVER WONDERED WHAT A SERVICE IS?
You can call service the means of delivering value to any person or customer, helping and giving facility to achieve the desired goal, if you have a more developed vision you will know that managing services properly will ensure the success of your organization.
Many organizations do not give value to their service, although they do not depend exclusively on the value of the product, but on other intangibles, a very necessary one is the customer’s perception. Giving a value in the sense of the service you provide, has other parts, we will point out two of them that are forceful.
Utility : what your customer receives, and if the service you are providing meets or increases the performance of the people who are paying for it.
Guarantee : you can perceive the utility, plus you must always be available for when the customer requires it, or the time and schedule that has been agreed.
Every entrepreneur and service provider has to ensure that the different types of services provided are conformed under an ideal line of quality, ensuring its continuity and availability.
The industrial world changes and you must evolve with it in order not to remain stagnant, in the race to win will always win the one who discovers and tries to improve using new tools to propel his company or organization.
WHAT IS THE USE OF IMPLEMENTING THE ISO 20000-1 STANDARD?
When developing the processes of your company or organization is related and hand in hand with information systems. The systems have gone from being only a part of the process to being the core where all the other productive elements are raised and supported. Service management in any organization is extremely necessary, which is why the ISO 20000-1 standard for service management was born.
You have to be aware that the availability and quality of service in any area can directly affect the quality and availability of the services provided by your organization, and that is why you must include the necessary controls. As the provider of any service, your responsibility is to ensure the coordination and proper functioning of resources, in addition to having the capacity and meeting the agreed requirements.
ISO 20000-1 helps you to efficiently manage all the services of your organization, focusing on your managers, employees and all the key processes; from the management of service levels, reporting, costing and budgeting, to the good administration and accounting of these; through the managed traceability you will be able to visualize a better structuring of your suppliers, areas of opportunity, incidents, change management and deliveries.
The implementation of the processes together with the management of your services gives you an advantage in the market of your industry, because you will achieve a permanent control of your activities, you will identify a great increase in efficiency, and, at the same time, you will incorporate a new culture to your collaborators.
One of the objectives of ISO 20000-1 is the continuous improvement in all areas that helps you to improve the level of service provided by your organization; it also consolidates and ensures the delivery of your services; it also increases your profitability and quality, just to mention some of the benefits you can obtain through service management.
BENEFITS OF IMPLEMENTING AN ISO / IEC 20000-1 SERVICE MANAGEMENT SYSTEM
- Achieve your business objectives
Integrate your people with processes and technology
Establish measurable controls
Maintain continuous improvement
You will have international recognition
Systematizing your organization will not only bring you advantages from the beginning of the implementation of your service management system, but you will also continue to grow over time. This standard, like the other ISO standards, is applicable to any type of organization, so it is functional regardless of the line of business, location or size of your organization.
How to ensure the continuity and availability of your services? By certifying you in ISO 20000-1, QAlliance offers you the best follow-up to achieve your goals. If you wish to become ISO 20000-1 certified, contact us and our sales team will provide you with a personalized service.