E-commerce as a basis for organizational development E-COMMERCE AND ITS PRESENCE AT THE INTERNATIONAL LEVEL...Read more
ISO 20000-1 is the international standard for IT Service Management Systems.
Nowadays more and more companies are seeking certification on this standard. Markets become increasingly competitive and organizations are looking for ways to differentiate themselves from their competitors by demonstrating the quality of their services and value offerings through this type of certifications.
On the other hand, ISO 20000-1 is no longer something exclusive, it is more of a requirement. Like in the U.S. where some government agencies require this certification to all their suppliers
This standard is focused on the delivery of effective and efficient services to users with emphasis on their improvement.