International Certification Body in ISO Standards

ISO 20000-1

WHAT IS ISO 20000-1?

ISO 20000-1 is the international standard for IT Service Management Systems.

Nowadays more and more companies are seeking certification on this standard. Markets become increasingly competitive and organizations are looking for ways to differentiate themselves from their competitors by demonstrating the quality of their services and value offerings through this type of certifications. 

On the other hand, ISO 20000-1 is no longer something exclusive, it is more of a requirement. Like in the U.S. where some government agencies require this certification to all their suppliers

This standard is focused on the delivery of effective and efficient services to users with emphasis on their improvement.

ISO 20000-1


  • Image of the organization: Many organizations have opted for its implementation since they recognize it as an essential differentiator in today’s market.
  • Productivity: Increased efficiency and effectiveness due to more reliable IT services.
  • Customer satisfaction: Internal and external customers will benefit from receiving high quality IT services in relation to their needs.
  • Improvement: The implementation of the ISO 20000-1 standard allows the identification and implementation of essential improvements for organizations.
  • Integrated processes: ISO 20000-1 enables IT services to be aligned with the organization’s business strategy.
  • IT costs: IT-related expenses are reduced, it is a reality that the financial costs foreseen in the future can be planned with greater precision and transparency.
  • Culture of continuous improvement: Taking into account the concerns and needs of customers to improve processes is vital for the organization to remain operational over time. It is also necessary to take into account improvements that are identified from the company’s internal point of view.
  • Innovation: Establishes a solid framework of best practices that encourage innovation, so that changes that occur can be addressed with more skill and agility.
  • Competitive advantage: By providing more efficient and effective IT services, the organization will have tangible advantages over its competitors.
How to certify ISO 20000-1


The ISO quality certification process starts when you decide to drive IT Service Management. ISO 20000-1, because of its risk-based approach, is a tool for executing preventive actions; this is one of the reasons why ISO 20000-1 is the most internationally recognized IT Service Management standard.


Large and small companies can use ISO 20000-1 with excellent results, discovering and securing enormous cost and efficiency savings.

Due to the broad scope and flexibility of the standard, any business can implement its IT Service Management System.

The International Organization for Standardization has segmented the business lines into 39 sectors. At QAlliance, we evaluate the needs of our business partners to ensure that our auditors and technical experts specializing in the industry provide a value-added service during the organization’s conformity assessment.


The cost of certification depends on several factors such as the size of the company, the scope of the company and the number of employees, among other factors.


Norma ISO 14001

ISO 14001 is the international standard that focuses on the implementation of an environmental management plan where environmental risks are identified, catalogued and managed in any organization.

Norma ISO 45001

This standard is aimed at enabling organizations to manage occupational health and safety risks, improve the performance of occupational health and safety measures and integrate other aspects of employee health and well-being.

Norma ISO 13485

ISO 13485 is to ensure that medical devices meet customer needs and applicable regulatory requirements.

ISO 20000-1 is the international standard for IT Service Management Systems.


What is an ISO Standard?

ISO Standards are those models that serve as a reference for the manufacture and/or evaluation of a product, performance of a process or provision of a service.
The International Organization for Standardization (ISO: International Organization Standardization) is in charge of creating standards in order to unify them and make them international.

What is a Management System?

A Management System could be defined as the set of ordered and coordinated activities that allow offering quality products or services for customer satisfaction; that is, they are components susceptible to planning, control and continuous improvement, so that they meet the requirements and exceed expectations.

Does it apply to any company or organization?

Due to the wide scope and flexibility of ISO standards, any business can implement a Management System.

What are the requirements for certification?

To be eligible for ISO certification, 4 essential requirements must be met:
1. To have implemented the corresponding Management System.
2. To have at least 3 months of records
3. To have carried out at least one internal audit.
4. To have carried out a management review

What is the process and how long does Certification take?

The ISO certification process starts when you decide to boost your company's Management Systems. The duration varies in relation to the time it takes to implement it.
We invite you to learn more about the Certification Process.

What is the cost of the Certification?

The cost of certification depends on several factors such as the size of the company, the scope of the company and the number of employees, among other factors.


We invite you to visit the QAlliance Quotation section.

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