E-commerce as a basis for organizational development E-COMMERCE AND ITS PRESENCE AT THE INTERNATIONAL LEVEL...Read more
ISO 9001 is an international standard that focuses on customer satisfaction, the ability to provide products and / or services that meet the internal and external requirements of the company effectively to achieve control and improve their performance, lead them to the efficiency and excellence of your products and achieve the optimization of customer service. All this having as a standard the 7 principles of quality:
- Customer focus.
- Commitment of people.
- Focus on processes.
- Evidence-based decision making.
- Relationship management
ISO 9001 is a Quality Management standard established by the International Organization for Standardization (ISO), which has more than one million certificates worldwide and is considered the most internationally recognized quality system because it can be applied internally to any type of organization.