ISO 9001 certification in hotels and restaurants

ISO 9001 certification in hotels and restaurants


The first hotels were private homes that opened their doors to guests for lodging. The word “hospitality” comes from Latin and means “host”. Inns and hotels began to cater to travelers by providing pleasure in an effort to encourage visitors in the Roman Empire.

Types of hotels

There are several types of hotels, some of the most important of which are the following:

Budget hotels: budget hotels are prepared for travelers who are looking to make the most of their resources and therefore seek ways to minimize expenses as they offer clean places, with simple rooms that provide the basics of a place to bathe and spend the night. 
Business hotel: these hotels provide a high level of attention, providing rooms equipped with what travelers, especially business travelers, consider necessary. You can usually get business class hotel rooms where high-speed Internet connections in the room and common areas are free of charge, alarm clocks and comfortable beds. They have been designed with conventions and business meetings in mind.
Luxury hotels: the main characteristic of these rooms is based on the decoration, which is luxurious and provides an extraordinary service. The services provided are of high quality and the accommodations in this type of hotels are designed to pamper mainly officials and impress guests. Hotels that fall into this category cannot afford to make mistakes with the level of service and customer experience. 

The hotel must be able to operate the equipment or machinery it needs to properly, not take preventive health measures, not have contingency plans or poor risk management, among other things.

The certification under the international standard ISO 45001 provides you with the guidelines to be followed so that your organization, whether small, medium or large, guarantees to your employees and stakeholders that your organization is under a health and safety management system that prevents damage, deterioration in the health of your employees and provides better working conditions.

In order to become certified, you must follow the following steps:

Step 1

Establish a prevention plan
Establish and understand your objectives
Develop a plan with the basis for meeting your objectives.

Step 2

Elaborate and check the implementation of the occupational health and safety management system.
Distribute activities and responsibilities to your employees

Step 3

Conduct an internal audit
Perform ISO 45001 certification of your company.

Step 4: Maintain the system and certify it

Maintain the system and certify it

Once the above steps have been completed, your organization will be ready to start the certification process under the international occupational health and safety standard.


The ISO 9001 standard is focused on quality management, they are basically guidelines that, converted into requirements, make the sustainable development of the organization, since the growth of this will be maintained in the knowledge of customer expectations, in how the organization plans to meet them, in the record of this compliance and especially in its non-compliance, which is what will ultimately ensure its future compliance.

The greatest contribution of standardization is to work in a process approach, with the possibility and commitment to set its requirements, helping to control them and improve their results, in a systematic and documented way to avoid errors and when they happen to be able to identify them quickly. It has a necessary bureaucratic cost, which must be optimized by having the appropriate internal or external capacity to design the management system according to the dimensions, activity and aspirations of the organization.

sector hotelero


When an organization wants to be certified, one of the first steps to be taken is the implementation of a management system and the designation of a quality manager to lead it. This person will be in charge of the responsibility and inspection of the processes in order to comply with the necessary requirements, evaluating alternatives and choosing the personnel that will participate in the path to certification.

In the hotel industry, where there is no tangible or measurable product to find faults, it is essential to form the appropriate channels to make known the expectations and opinions of customers, also in the evaluation methods and internal controls that will provide the necessary information to know if the requirements are met and the demands of customers are being met correctly.

This can be done by establishing process improvements when necessary, as well as attention at all times to enhance customer expectations and satisfaction.

The process of monitoring a company can be difficult or easy depending on your current situation and especially the commitment of management to the standard and its ability to disseminate throughout the organization giving training, roles and responsibilities to carry out the standard.

In QAlliance we have a fully customized service with which you can become ISO certified and get all the benefits that comes with it, contact us to provide you with more information.

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