WHY IS ISO 20000-1 SO IMPORTANT?

Why is ISO 20000-1 so important?

Nowadays, influencing management and how you communicate is a major factor in the way you do business. ISO 20000-1 is of utmost importance in your organization as it helps you to raise the level of your services and add business value.

The ISO 20000-1 standard is often used when you want to get more competition in the market, to reach larger audiences and sectors, to be more productive and, likewise, more efficient.

For these reasons you must make the most of your IT investment, which means that services must be well planned, managed and delivered. Without good service management, projects fail or exceed budgets; expenses are difficult to manage.

We can support you with the certification of this standard, contact us and an executive will provide the information you require.

WHAT IS THE STRUCTURE OF ISO 20000-1?

Divided into two parts, ISO 20000-1 is the formal specification for IT service management. Below, you will find clearly all the requirements you need to provide your customers with high quality managed IT services:

Service management system requirements
Design and transition of new or changed services
Service delivery processes
Relationship processes
Resolution processes
Control processes

The second part of ISO 20000-2 is the code used for application management; it is the guideline for implementing IT service management systems.

Explained in another way, it helps you to know the requirements of the standard, which defines the development of best practice management and is of great importance for its application.

WHY IS ISO 20000-1 SO IMPORTANT?

IS ISO 20000 THE IDEAL STANDARD FOR YOUR ORGANIZATION?

It should be noted that your organization can be certified under ISO 20000-1:2011 but not to ISO 20000-2:2012 (as this is only a code of practice).

The advantages of ISO 20000-1 are many; both small and large companies have used this standard with valuable results, helping your company to ensure significant cost savings.

BENEFITS OF THE ISO 20000 STANDARD

  • Improve image and credibility: organizations recognize this standard as a key differentiator or added value, and being a popular and proven standard, your organization can be confident of the effectiveness and scalability of internal processes.
    Your organization will be more productive: this standard will allow you to gain a competitive advantage thanks to the systematization and review of each process.
    You will be able to offer greater customer satisfaction: whether internal or external customers, your organization will be able to provide excellent IT services tailored to your customers’ needs, and you will ensure greater protection for your organization, shareholders and directors.
    You will have fully integrated processes: due to the structure of ISO 20000-1 it helps to align IT services with other standards such as ISO 9001, 14001, 45001, etc.
    IT costs are reduced: You will have to better understand and manage the cost of IT. Plan for future financial costs with greater clarity and accuracy. With simpler processes and clear accountabilities, you can run a more effective and efficient service.
    Create a culture of continuous improvement: the business segment is not fixed, specifically in this stage of digital and technological innovation you must ensure that your organization always aims for continuous improvement in all processes, and this standard will make you work under that line of growth.
    Agility and innovation: this international standard generates a framework that leads you to good and best practices that will allow you to lead in an ideal way towards innovation and global development.

    In conclusion, quality standards for IT service management are necessary for success. And obtaining ISO 20000-1 certification is the way to ensure the quality of your services.

    To learn more about ISO 20000-1 and how to get certified, contact us! We will provide you with the information you need to obtain your internationally valid certificate.

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